Prime Line® Announces New Customer Service Manager

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BRIDGEPORT, CT – June, 2010– Prime Line® proudly announces the promotion of Margie Acosta to Customer Service Manager. Margie has been with Prime for over 10 years as Production Control Manager. She will continue to work with production control-related issues and will now oversee the order care department as well.

As Customer Service Manager, Margie will oversee Prime’s call monitoring and training program for customer care representatives to ensure the “total customer experience” is the best it can be. She will be designing and implementing new processes and procedures company-wide that elevate customer satisfaction to another level.

“Having been with Prime for almost 11 years, Margie has an excellent, in-depth knowledge of our processes and procedures – she knows how to get things done in an accurate and timely manner,” said Jeff Lederer, Executive Vice President. “She’s a master at finding solutions for our internal and external customers,” he added.

Prime Line®, a QCA-certified, ASI 5-Star rated and Top 40 supplier named by Counselor magazine, is one of the Promotional Products Industry's most respected suppliers. For 30 years, Prime Line® has focused on great service, a wide variety of innovative and powerful promotional products, safety and a commitment to form, function, and fun.