primelogo

For your last minute holiday orders, don't forget that we offer free rush service on many items.

|
 
Search

Requires Login login required

GENERAL INFORMATION
EASY STEPS TO ORDERING
  1. Place your order via email to orders@primeline.com, or fax to 203-330-0123, or order online and within minutes a pre-acknowledgement will be sent to you to confirm that your order has been received and is being processed.
  2. Send your camera-ready artwork to art@primeline.com and reference P.O. # and within minutes an email acknowledgement will automatically be sent back to you stating we received your artwork. For general artwork questions email customercare@primeline.com with a Subject: Art Review
  3. Production time will begin after receipt of your proof approval. At your request, we will either email or fax a paper proof of your artwork for your approval. There is a charge for each proof or revision.
SET-UP CHARGES (G)
PROOF CHARGES (G)
Revisions
Will be charged as a new proof. Total imprint/design responsibility lies with buyer when proof is approved or none is requested
Fax/Email $10
Product Proof
Plus the cost of the item and shipping charges. Production order will incur standard set-up charges. IMAGE BONDING® INCLUDES 3-COLOR/1ST POSITION
$50 PER COLOR/POSITION
$30
EACH PER ADDITIONAL COLOR/POSITION
$175 FOUR-COLOR PROCESS
Virtual Proof
Create your own virtual proof on primeline.com. This new feature is available for most items.
Embroidery Product Proof
$100.00
Back to Top
OTHER CHARGES (G)
Art/Copy Charges
Free
Blank/No Imprint
End Quantity Discount does not apply to items marked: No Special Pricing or Promotional Offers. Packaging is Bulk, items not inserted.
Price less 10%
CATALOG QUANTITIES ONLY
Cancellation Charge
Plus all current work in progress.
$50
Color/Copy Change
Plus applicable art/set-up charges
$35
Designer Graphic Series
Add 95¢ per piece/per position plus cost of item.
Pre-production proof or Spec sample $175. See individual item(s). Includes designer graphic added to your logo.
$100
SET-UP
$50
REPEAT
Drop/Split Shipment
Per each additional destination, after the first, when total order is prepared and shipped at one time to multiple locations
$10
Embroidery
Run Charge up to 7,500 stitches and 7 colors
$2.25 PER PIECE
Additional Stitches (per thousand)
35¢ PER PIECE
Additional Thread Colors – limit 9 colors
40¢ PER PIECE
Metallic Thread colors
40¢ PER PIECE
Tape Edit up to 20% enlargement or reduction
$20.00
Customer supplied tape
Free
Embroidery Cancellations
$100.00
PRIOR TO PRODUCTION
Responsible for Cost of Pieces Produced
AFTER PRODUCTION
Export Shipment
Taxes and duties are the responsibility of the recipient.? Does not apply to FOB?Toronto orders.other charges cont'd (G)
$25 PLUS FREIGHT
File Upload
Applies to memory sticks and related items. Total size of the files to be uploaded must be less than the capacity of the memory stick. There is no Rush Service available for uploading files. Not responsible if the file contains a virus or improper materials.
$1.50
FIRST FILE
75¢ EACH
ADDITIONAL FILE
Lusterdome/Epoxy
25¢ each per piece
Personalization
Deboss up to 3 initials (letters only, numbers not available). Available on our Leeman New York leather collection. Set-up and other charges may apply.
$6 EACH PERSONALIZATION
PMS Color Match
A PMS match cannot be guaranteed on stress relievers or non-white items, and is not available on VibraTecSM, digital labels or four-color process imprints.
$30 PER COLOR
Programs & Company Stores (COOP)
Please contact Prime Line® to register items for a program or company store and receive End Quantity Pricing (EQP). There is a one-time set-up charge (per color and location, based on the imprint method) for the initial order, with no repeat set-up charge on subsequent orders as long as each release is for at least half of the first column quantity. (Exception: $100 (G) per order for VibraTecsm and VibraTecsm plus 4-color process.) Co-op program orders with the same logo and new dealer copy will incur a set-up charge for each new dealer; all other charges are as per web site. A copy of the catalog or a link to the on-line store featuring Prime Line® items must be submitted to our factory, and all purchase orders must include the program name and Prime Line® quote number.
Product Testing Lab Analysis
X-Ray Spectography of individual orders prior to shipment from our factory is available. Specify if lab report and certification should be included with your shipment or mailed to separate address. Full report will be provided
$125
PER ORDER
INCLUDES
1ST PIECE TESTED
$5 EACH
ADDITIONAL ITEM
Repeat Orders
Please furnish your most recent P.O. # and date. Artwork is held for three years.
Special Packaging
CALL FACTORY FOR QUOTE
Spec Samples
Plus the cost of the item and shipping. Production order will incur standard set-up charges. Custom and non-stock items are quoted on request. Image Bonding® includes up to a 3-color imprint in one location
$50 PER COLOR/POSITION

$175 FOUR-COLOR PROCESS

Third-Party Billing for Shipping
$3 PER CARTON
Back to Top
.
PRODUCTION TIMES
STANDARD
PRODUCTION TIME
RUSH
PRODUCTION TIME
Silk Screen, Pad Print, Digital Label
1-color/1-position imprint is standard
3-5
BUSINESS DAYS
1
BUSINESS DAY
excluding Laser Engraving
Deboss – 1-position; 3-color/1-positon Image Bonding®,
1-color/1-position Transfer,
5-7
BUSINESS DAYS
3
BUSINESS DAYS
Laser Engraving, 4-Color Process Image Bonding , 3-D 4-Color Process Image Bonding®, VibratecSM
5-7
BUSINESS DAYS
No Rush Available
Embroidery, VibratecSM Plus 4-Color Process for Drinkware
Embroidery FAQ
7-10
BUSINESS DAYS
No Rush Available
Overseas Direct and Custom Products
See individual item details
No Rush Available
MORE DETAILS – blank goods, additional colors and additional production time »
RUSH SERVICE PARAMETERS
FREE Rush Service 1-DAY or 3-DAY (determined by the individual item)
  1. Catalog quantities only. Some items may have quantity restrictions
  2. Valid only for the standard number of imprint colors/positions included for each item.
  3. Fax or email P.O. to Prime Line® at 203-330-0123 or orders@primeline.com
  4. Complete order and art in acceptable file format must be received by 4:00pm EST.
  5. Artwork must be emailed to art@primeline.com
    Artwork must include: P.O. # in the subject line of the email, distributor name, contact name, contact phone number, and format used.
  6. Order must be clearly marked 1 or 3-Day Rush Service.
  7. Must be a credit-established account in good standing.
    Note: Non-camera ready artwork submitted for 1-day rush service that needs to be re-created will require additional time. Orders not specifying method of shipment will be shipped by ground service. If a faster method is required, air freight must be authorized. Allow extra time for orders in excess of catalog quantities.
SAME DAY SERVICE PARAMETERS
  1. Please add 25% to the unit cost.
  2. Available on any 24 Hour Rush item.
  3. Available up to 500 pcs (for larger quantities contact factory).
  4. Complete order must be submitted by 12:00pm EST.
  5. Order must reference“SAME DAY SERVICE”.
  6. One color/location imprint only – standard imprint area.
  7. Up to three drop ships allowed.
  8. Artwork must be camera-ready vector artwork (.ai or .eps file format).
  9. Proofs or virtuals not available.
  10. Must be credit-established account in good standing, or provide full credit card information with P.O.
Return to Top of Page
BILLING & SHIPPING
Billing Terms
Net 30 days for credit-established distributors only. 1.5% monthly interest charge will accrue on past due balances. All payments must be made in U.S. or Canadian funds. A $50.00 charge will be assessed on any returned checks. Accounts requiring collection will be liable for all associated costs. Distributors on pre-payment and new accounts without established credit must provide a check or VISA, MasterCard, or Discover with the following information: Cardholder Name, Card Number, Expiration Date, 3-digit Card Security Code (located on back of card) and Billing Address. Production time will not begin until credit is approved.

Catalog Substitutions
We reserve the right to substitute at any time products of comparable price and styling for those shown in this catalog. Actual colors of items may differ from those shown in the catalog. If color is critical, please request a sample. The information presented on primeline.com supercedes this catalog for pricing, specifications and options. Please refer to the web prior to placing an order. Listing an item in this catalog or on our website is not a guarantee of product availability.

Cancellation Policy
Please note that all orders placed with Prime Line® cannot be cancelled once we receive approval of a pre-production sample or an email or fax proof. All approvals are required in writing. Cancellations prior to approval are required in writing and the customer is responsible for all charges incurred to the point of cancellation as well as a cancellation fee.

Claims/Limitation of Warranties & Liabilities
Prime Line warrants and represents to Prime Line's direct purchasers ("Purchaser") that the products will be free from defects in material and workmanship at the time of shipment to Purchaser.
More...

Over/Underruns
We reserve the right to ship 5-7% over or under the quantity ordered and bill accordingly. If exact quantity is required,please specify on order.

Returns
Our Quality Assurance Department must be notified of any quality issues regarding merchandise or imprint within 15 business days of receipt of order. All returned merchandise must include an RMA (Return Material Authorization) issued by our Quality Assurance Department or the shipment will be refused. The RMA number must be prominently marked on the outside of every carton returned. No return freight will be allowed without prior authorization. Unimprinted merchandise is subject to a 20% restocking fee. Samples cannot be returned for a refund.

Shipping Terms
Method of Shipping/Liability: Best way FOB factory Connecticut unless otherwise noted. Factory cannot be responsible for delays or damages en route. All claims should be promptly filed by purchaser with the carrier at the time of delivery. Air shipments must be requested for specific delivery dates. Since the factory has no control after shipments have been turned over to the freight carrier, specific delivery dates cannot be guaranteed. Shipping weights and packaging quantities specified in catalog and on primeline.com are approximate and subject to change. Invoiced shipping charges include a fee for handling and insurance.

Tracking Shipments
See copy of original billed invoice that was emailed, faxed or mailed to you for tracking information. Invoice on order status of this website currently does not display freight information.

Trademark Notice
The artwork, designs, and trademarks imprinted on the products displayed herein are reproduced only as examples of the type and quality of imprinted products available. They are not intended to represent that the products are either endorsed by or produced for the owners of the artwork, designs, or trademarks. All copyright and trademark names identified are the properties of the companies that own them. No intent to infringe on any copyrights and trademarks has been made in this catalog. They are presented solely for the education of the reader.

Return to Top of Page
ART REQUIREMENTS
Artwork will be sized as large as possible or at designer’s discretion for visual appeal unless otherwise specified.

Acceptable File Format Adobe Illustrator vector artwork is preferred.
Please save as an .ai or .eps file with all type created to outlines.

Unsupported Art File Formats InDesign, QuarkXpress, Pagemaker, Freehand and Photoshop. Additional art charges will apply to recreate art in usable formats. Microsoft Office Programs (Microsoft Word, Microsoft PowerPoint, Excel, etc.) are not graphics programs and will not be recognized as acceptable artwork file formats. Production schedules depend on the quality of the artwork received by Prime Line®.

Acceptable Compression Files
MAC, SIT or SEA (StuffIt®) or HBX (BinHex)

  • Email to art@primeline.com
  • This email address is intended for orders with P.O. #’s only.
  • Include the following in your email:
  • Subject: Distributor P.O. #
  • Body
  • Distributor Name
  • Phone Number/Email Address
  • Item Number
  • PMS?Color(s)
  • All additional copy information

All general art questions should be sent to customercare@primeline.com. Custom Overseas Cube Artwork. For all custom cubes (square, round, oval, etc.) included in the Executive Toys section, please see specific item pages on primeline.com for art template, manipulation chart and/or contact customer service for other questions on these items.

COLORS & INKS
All standard inks are Prop 65 compliant.

Standard PMS Colors available at no extra charge. AVAILABLE IN COATED INK ONLY.

PMS matches are not guaranteed on non-white items and stress relievers. Matches are not available on Digital Labels or VibraTecSM imprints. Colors shown below are only for your reference. Actual PMS colors will vary from the catalog representations. PMS matches are indicative of how they appear on a white substrate and will change depending on the color of the item.

Return to Top of Page
CANADA
FOB – Toronto gets you door-to-door service without any added charges. Billing is in Canadian dollars with all applicable duties, fees and customs clearance included. Pricing does not include taxes or freight charges from Canadian port of entry, which will be invoiced on separate lines. Bill-To and Ship-To must be Canadian addresses. Tuesday and Friday shipments via UPS GROUND only (other carriers, air service, and order pickup not available through this program). Third-party billing not available. Please verify shipping schedule and transit time for your order with the factory. Certain limitations apply. FOB Toronto pricing is not available for orders shipping to the Northwest Territories (NT), Nunavut (NU) or Yukon (YT) provinces. Please see separate FOB Toronto price list on primeline.com for details. » MORE INFO
Return to Top of Page

Aprons
Awareness
Bags
Backpacks
Business Cases
Coolers
Cotton
Grocery
Jute
Neoprene
Non-Woven
Totes
Blankets
BUILT®
Bottle - Totes
Lunch - Totes
iPad® Cases/Sleeves
Laptop Case/Sleeves
Drinkware
Can & Bottle Holders
Flexi-Bottles
Sippers
Sport Bottles
Stainless/Aluminum
Party Cups
Tumblers
Eco-Responsible™
Executive Toys
Flexi-Vase®
FUN-ZONE
Glass Gifts
Gifts
Gift Sets & Combos
Gumbite®
Headwear | Caps
Headphones | Speakers
Health & Wellness
Hand Sanitizer
Exercise | Pedometers
PersonalCare
Sport Towels
iPad & Laptop Case/Sleeve
Lifestyle
Leeman New York
Journals
Leather Gifts
Leather Padfolios
Leather Tablet Cases
Leather Travel
Leisure | Outdoor
Key Tags
Medical Theme Collection
Mobile Device Holders
Neoprene
Office
Padfolios
Calculators
Desk Items
Journal Notebooks
Sticky Books™
Overseas Sourcing
Points of Light
Scarves
Stress Relievers
Tech-Mobile
BlueTooth® Audio
Accessories
Cable Organizers
Cases|Sleeve
Power Banks|Chargers
USB Hubs|Mice
USB Memory
Tools
Travel
Writing Instruments
Highlighter Pens
Metal Pens
Novelty Pens
Plastic Pens
Stylus Pens
     
ARTWORK
CANADA
CATALOGS
CLEARANCE
DISTRIBUTOR
FTP SITE login as Guest
FREE Virtual Proofs
GENERAL Info
IMPRINTING
3D 4-CP Image Bonding
4-Color Process Image Bonding
Custom Journals
Embroidery
Image Bonding
Inside-OUT Imprinting
Vibratec™ 4-Color Process
Vibratec™+Drinkware
Handle/Gusset Imprints
Personalization
MADE IN USA
PRIME EXPRESS
PRIME NEWS
PRIME PLEDGE
PRODUCTS
Product BRANDS
Product Collections
Product FLYERS
Product IMAGES
Product SAFETY
Product SAMPLES
Product STORIES
Product VIDEOS
PROGRAMS-Company Stores

SEARCH under $1.00
SEARCH $1-$2
SEARCH $2-$5
SEARCH $5-$10
SEARCH more than $10

SERVICES
Freight Estimator
Rush Service
Same Day Service
Virtual Proof Program
SALE
TECH Facts
Website Issue ie-10
Be Different™
Beach. Outdoor.
Logo-Burst™ Collection
CONTEST!
FUN ZONE
Gifts. Holiday
Magic Concepts®
Mobile-Tech®
NEWEST ARRIVALS
Prime Family Album Video
Prime Line EXCLUSIVES
Rubik's Cubes®
Tangle®

 Facebook
 Pinterest
 Twitter
 YouTube
 
Get Quote Associations Privacy En Español En Francais Canadian Pricing About Prime Contact Us Product Safety California Prop 65